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• Contact Us
• Order Tracking
• Currency
• Shipping/Delivery
• Payment Options
• Safe Shopping Guarantee
• Sales Tax
• Returns
• Coffee Subscription Plans
• Privacy and Security Policy
• Subscribe / Unsubscribe
• Legal Notice
• FAQs

Need More Help?
Don't see the info you need on this page? Please contact us by filling out our Contact Form»

or by mail:
The Senseo™ Store
20 Constitution Blvd. South
Shelton, CT 06484

Currency
The Senseo™ Store charges in US Dollars. All orders are shipped from the US. You may be subject to import duties and taxes once a shipment reaches your country.

You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Out of stock items usually ship within 10 business days. Orders with items on back order are held until they can be shipped complete.

Orders can only be shipped within the U.S. and to APOs.

Payment Options
We accept Visa, MasterCard, American Express, and Discover.

You can safely enter your credit card number via our secure server, which encrypts all submitted information.

You may also pay for your merchandise by check or money order. To use this method of payment you can send us a note and mail your request together with your payment (Please include shipping charges and 6% sales tax for CT delivery addresses) to:

The Senseo™ Store, Inc
20 Constitution Blvd. South
Shelton, CT 06484

Safe Shopping Guarantee
The Senseo™ Store Safe Shopping Guarantee protects you while you shop so you never have to worry about credit card safety.

We guarantee that every transaction you make will be 100 percent safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping with us.

Sales Tax
All orders shipped to Connecticut addresses will be subject to 6% sales tax in accordance with State law. Orders shipped elsewhere will not be charged sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.

Returns
Since your satisfaction is a priority we know it is sometimes necessary to exchange or return an item. You may return your purchase within 30 days of purchase for a refund or replacement. To process a return, please follow the steps below:

1. Complete the return section on your order's packing slip.
2. Secure merchandise in original packaging if available and enclose the completed return form.
3. Return merchandise in "as new" condition by pre-paid mail.

You will receive your credit within 7-10 business days. Shipping charges are not refundable.

Coffee Subscription Plans
With a Senseo™ Coffee Subscription Plan you save 10% off the regular price. Your coffee will be automatically shipped to you every 2 months without the hassle of reordering. Your credit card will be billed each time a new shipment is processed. It’s risk free, cancel anytime by calling 1-800-211-9610.

Privacy
The Senseo™ Store collects personal information from visitors to its website on a voluntary basis; however, visitors are not required to give such information to access our website. Personal information may include, without limitation, name, address, phone number and e-mail address. The Senseo™ Store Online Store uses visitors' personal information to assist in marketing products and services offered by and its business partners, and to enhance the content of our website.

Our web server automatically collects the domain names (but not the e-mail addresses) of visitors to The Senseo™ Store Online Store. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, and other statistical information. The Senseo™ Store may contain links to other sites, however we cannot assume responsibility for the content or privacy practices employed by these other sites.

All information gathered about each visitor to The Senseo™ Store is subject to and protected by the Electronic Communications Privacy Act. We may, from time to time, share visitor information with third party business partners. The Senseo™ Store maintains a private database on its web server for the storage of all such information.

Although we will use all reasonable efforts to safeguard the confidentiality of any visitor information collected, The Senseo™ Store Online Store will have no liability for disclosure of any visitor information obtained due to errors in transmission or the unauthorized acts of third parties.

The Senseo™ Store reserves the right to change or update this privacy policy, or any other policy or practice, at anytime with reasonable notice to users of its website. Any changes or updates will be effective immediately upon posting to The Senseo™ Store Online Store.

If you would like to add your name to The Senseo™ Store Online Store(s) marketing list, request that your name be removed, or correct your current information, please write us at:

ATTN: Marketing Department
The Senseo™ Store Online Store
20 Constitution Blvd. South
Shelton, CT 06484

Please include your full name and telephone number in case we have any questions.

Security
Shopping in the The Senseo™ Store is safe and secure. To protect your credit card number and other personal information, the The Senseo™ Store uses VeriSign SSL encryption technology. Your credit card number is digitally scrambled to ensure that is not read by unauthorized third parties.

If you're still concerned about internet security, please contact our customer service department to submit your order by telephone: 1-800-211-9610, or to request our fax number.

Subscribe / Unsubscribe

Legal Notice
The content of this Internet site is owned or controlled by The Senseo™ Store and is protected by worldwide copyright laws. Content may be downloaded only for personal use for non-commercial purposes, but content may otherwise not be copied or used in any way.

The owners of this site will use reasonable efforts to include up-to-date and accurate information but make no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. The owners of this site shall not be liable for any damages or injury resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site.

The trademarks, service marks, trade names, trade dress and products in this Internet site are protected in the United States and internationally. No use of any of these may be made without the prior, written authorization of the owners of these trademarks, service marks, or trade names, except to identify the products or services of the company.
Any personally identifiable information in electronic communications to this Internet site is governed by this site’s Privacy Policy. The owners of this site shall be free to use or copy all other information in any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purposes. Such purposes may include disclosure to third parties and/or developing, manufacturing and/or marketing goods or services.

FAQs

When will my order be processed?
When your order is received, it will be processed within 1 business day.

How long will it take for my order to ship and arrive?
Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Most in stock orders are shipped within 1 business day of being placed. Delivery can take between 7-14 business days depending on location and selected ship method.

My order should have arrived by now. What should I do?
If you entered a password at the time that you placed your order, simply provide your information in the order tracking section above. Otherwise, please contact The Senseo™ Store and we'll be happy to track your order.

How do I cancel my coffee subscription plan?
Canceling your coffee subscription plan is easy, simply call our customer service center at 1-800-211-9610.

How do I know if I am ordering on a secure site?
The Senseo™ Store encrypts your personal information, such as your credit card number, when transmitting over the Internet using SSL. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.

What are you going to do with my name and order information?
The Senseo™ Store does not rent or sell any personal information from Web orders or any off-line orders to third parties. For more information, see our Security and Privacy Policies.

Which credit cards do you accept?
We accept Visa, Master Card, American Express, and Discover.

How do I return a product that I purchased on-line?
It's easy to return an item for an exchange or refund. Indicate the reason for your return on the back of your packing slip. Please repack your order, enclose the packing slip, secure the package and mail to:

The Senseo™ Store
20 Constitution Blvd. South
Shelton, CT 06484

We'll credit the value of the item and any taxes you were charged. Shipping charges are non-refundable.

Do you ship internationally?
The Senseo Store ships most in stock orders to the U.S. and APO addresses only.